Returns

POLICY:

  • Returns: Wrong size or just not happy… no problem, just return any items to us within 60 days of date of purchase for a full refund. Please make sure all items are in a brand new unused condition with tags still on the item. Please do make sure you re-use the original shipping material or any other suitable shipping material to protect the items when being shipped back. Please fill out the returns form provided your order and enclose with the return. Returns may also be made by visiting us in store at the address below.
  • Exchanges: Unfortunately we don't offer exchanges. In order to provide the most efficient service and quickest turn around we ask that you opt for a refund and place a new order on our site.
  • Problem with your order: If you think you have a faulty item or wrong item etc, please get in touch so we can get it sorted out for you asap.

 

HOW TO SHIP:

  • Free Royal Mail Returns for UK orders: If you’re a UK customer you may use the Free Royal Mail Returns Label provided with your order. Simply stick the label on the package and drop it in at any Post Office… remember to ask for your tracking receipt when handing the package over. Please note that the max weight and dimensions of packages using this service is: 20kg - 61cm (L) x 46cm (W) x 46cm (D).
  • Oversized/Weight Items & International Returns: Please return any unwanted Items to the address at the bottom of the form at your own cost. We recommend you use a tracked and signed for service. If the item is faulty or we have made a mistake with your order we will cover the cost of return shipping, please get in touch with us in this case.

 

RETURNS ADDRESS

SkateStation(Returns)
Unit 2c, 228 Connaught Road
Brookwood
Woking
Surrey             
GU24 0AH
UK

 

Please call us on 01483 608881 or email us at contact@skatestation.co.uk if you need any further help with how to return an item.