Returns

CHRISTMAS RETURNS:

You are welcome to return any un-wanted items to us before the 31 January 2019 or 60 days from when you place your order - whichever is greater. Please read below for further returns information.

 

POLICY:

Returns: You may return any item(s) to us within 60 days of date of purchase for a full refund. Please make sure all items are in a brand new unused condition. We ask that you re-use the original shipping material or any other suitable shipping material to protect the item(s) when being shipped. Please fill out the form below and enclose with the return. Returns may also be made by visiting us in store at the address below.

Exchanges: Further to the applicable returns policy above.If the new item costs less we shall refund the difference automatically. If the new item costs more we shall make contact to take the additional payment. We will also contact you should the new item be out of stock. We recommend that if the exchange is urgent you should opt for a refund of the return item and place a new order on our website.

 

HOW TO SHIP:

Free Royal Mail Returns for UK orders over £20: If you’re a UK customer with an order total over £20 you may use the Free Royal Mail Returns Label provided in with your order. Simply stick the label on the package and drop it in at any Post Office… remember to ask for your tracking receipt when handing the package over. Please note that the max weight and dimensions of packages using this service is: 20kg - 61cm (L) x 46cm (W) x 46cm (D).

Orders under £20, Oversized/Weight Items & International Returns: Please return any unwanted Items to the address at the bottom of the form at your own cost. We recommend you use a tracked and signed for service. If the item is faulty or we have made a mistake with your order we will cover the cost of return shipping, please contact us in this case.

 

SkateStation(Returns)

Unit 2c, 228 Connaught Road

Brookwood

Woking

Surrey

GU24 0AH

UK

 

Please call us on 01483 608881 or email us at contact@skatestation.co.uk if you need any further help with how to return an item.